Define your evaluation criteria
Customise the criteria according to your specifications. The agent will be automatically evaluated against each of them in real time.
Evaluation Criteria
Define if the conversations were successful
6 criteria
+ Add criterion
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ID Verification
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Date of Birth
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Private Data
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Professional Tone
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Payment Offer
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Call Closing
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ID Verification
Critical
The agent must verify the debtor's ID before providing sensitive information
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Date of Birth
High
Confirm the date of birth as a second layer of identity verification
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Private Data
Critical
Do not disclose sensitive data to unauthorized third parties
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Professional Tone
Medium
Maintain a cordial and professional tone throughout the conversation
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Payment Offer
High
Present flexible payment options when appropriate
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Call Closing
Medium
Confirm next steps and say goodbye properly
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