Utilities face unique circumstances in their collection management due to the high volume of bills, the essentiality of the service and specific regulations.
Our platform adapts to the specific challenges of the telecommunications sector to maximize collections without sacrificing customer experience.
Solution: Specialized management for operator transition situations with automated tracking and issue resolution.
Solution: Automated workflow to manage bank rejections with instant communication and alternative payment options.
Solution: Financial onboarding program for new customers with preventive reminders that avoid the first missed payment.
Solution: Gradual escalation system of contact channels based on customer response and risk level.
