Full regulatory compliance

Collection management 100% compliant with regulations. GDPR, data protection, legal recording and complete traceability of every interaction.

GDPR

Data protection

Legal recording

100% traceability

balance

Compliance Certificate

Paymefy Agent

check_circle GDPR compliant

check_circle LOPD-GDD

check_circle Legally recorded calls

check_circle Right to be forgotten

Status Verified

description

shield

Full GDPR compliance

The agent respects all rights of data subjects under the GDPR.

Explicit consent

Audit of security, availability and confidentiality controls

Right of access

Certified information security management system

Right of rectification

Security standard for payment card data

Right to be forgotten

Automatic conversation summarisation

Data portability

Exporting data in standard format when required

Restriction of processing

Granular control over the use of personal data

Legal recording

Call recording 100% legal

All calls are recorded in accordance with current regulations, with prior notification to the caller and secure storage.

Recording notice at the beginning of each call

Configurable retention in accordance with regulations

Quick access for audits and claims

Configurable retention in accordance with regulations

call Call recording #4821 Legal

00:00 03:24 05:00

Recording notice check_circle Played

Consent check_circle Obtained

Storage AES-256 encrypted

Retention 5 years

Full traceability

Multiple levels of protection to ensure comprehensive security

Interaction History

Debtor ID: #DEU-2847

Total interactions

call

Call · Payment agreement

Dec 05, 2024 · 14:32

Hash: 0x8fa23b9c...

description

WhatsApp · Link sent

Dec 03, 2024 · 10:15

Hash: 0x3ac91fd2...

sms

SMS · Reminder

Dec 01, 2024 · 09:00

Hash: 0x71bd90ae...

call

Call · Not contacted

Nov 28, 2024 · 16:45

Hash: 0xa91c33fe...

Regulations we comply with

Comprehensive regulatory framework for collection management in Spain and Europe

GDPR / RGPD

EU General Data Protection Regulation

LOPD-GDD

Organic Law on Data Protection and Guarantee of Digital Rights

LSSI-CE

Information Society Services Act

Ley 3/2014

Amendment to the General Law for the Defence of Consumers

Directiva 2008/48/CE

Directive on consumer credit agreements

Code of Good Practice

Ethical practices in debt collection management

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