Full Context in Every Interaction - Paymefy Knowledge Base

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Full context in every interaction

Connect the agent to all your documentation in real time. Every objection is handled with precise knowledge of your company (RAG: Retrieval-Augmented Generation).

Natural conversations

RAG in real time

Objection management

Full context

How RAG enhances objection management

When a debtor raises an objection, the agent doesn't improvise: he searches, retrieves, and responds with verified information.

Elastic Scalability

Your documents, policies, and arguments are processed and stored in a vector database optimized for semantic search.

Recovery

For each objection or question, the system retrieves the most relevant fragments from your knowledge base in milliseconds.

Contextual response

The agent generates precise responses using the retrieved context, adapted to the specific situation of each debtor.

Result: The agent handles objections such as "I don't remember this debt," "I already paid," or "I can't pay now" with responses based on your actual policies.

Real-time context

Each conversation is unique

The agent adapts its knowledge to the specific context of the debtor and the debt in each interaction.

From invoicing to payment reconciliation

Notifications, tracking and reporting

Behavioral analysis and predictive management

Debtor's Information

History, preferences, previous agreements

Debt Details

Origin, amounts, interest, options

Management Status

Phase, attempts, next action

Boundaries

Negotiation, discounts, exceptions

Direct advantages

Objections resolved

Answers with real data, not generic phrases

Instant update

You change a policy and it is applied on the next call.

Total consistency

Same knowledge in call 1 as in call 10,000.

No hallucinations

RAG anchors answers in verified documents

Documentary knowledge base

Upload your functional documents and the agent will use them to respond accurately

Collection Policies

The agent knows your rules: deadlines, discounts, instalments and exceptions.

- Conditions by segment
- Current discounts
- Escalation based on seniority

Objection Scripts

Validated responses for each type of objection according to the debtor's profile.

- I do not recognise the debt
- I have already paid
- I cannot pay now

Product Information

Context regarding the origin of the debt to explain what is owed and why.

- Service catalogue
- Contract terms
- Penalties

Scripts and Brand Tone

The agent speaks like your company: same tone, key messages and boundaries.

- Communication style
- Legal notices
- Negotiation limits

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