Integrated and customised Tools - Paymefy

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Tools integrados y personalizados de agente. Tranferencias, verificaciones, consultas

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Integrated and customised tools

The agent performs actions during the conversation: transfers, identity checks, real-time queries to your systems, and much more.

System tools

Custom tools

Real time queries

Customised tools

Creamos herramientas personalizadas que conectan con tus sistemas para verificar datos y consultar información en tiempo real durante la conversación.

Verification of National Id

Check the validity of the identity document in real time and verify that it matches the debtor's details.

Confirm identity before negotiating

Date of birth verification

Validates the date of birth provided against the system records to authenticate the caller.

Debtor authentication

Address verification

Check that the address provided matches the one registered in the customer's system.

Updating contact details

Check outstanding balance

Access the management system in real time to obtain the exact balance, interest and repayment terms of the debt.

Negotiation of payment plans

Payment verification

Check your payment history and verify whether any recent payments have been made that are not reflected in the conversation.

Claims management

File consultation

Retrieve all information from the debtor's file: contact history, previous agreements, and notes.

Full management context

LOPD validation

Verify the user's consent and communication preferences before proceeding with the management.

Regulatory compliance

We connect the agent to your CRM, ERP, or management system using secure APIs. Queries are executed in real time during the call, keeping the agent informed at all times

System Tools

Integrated actions that the agent can execute automatically

End conversation

End the conversation politely when the objective has been achieved or the user requests it.

Flow control

Detect language

Automatically detects the other person's language and adapts the conversation in real time.

Intelligence

Skip the current turn when the context requires it, avoiding unnecessary interruptions.

Control de flujo

Transfer to agent

The agent speaks like your company: same tone, key messages and boundaries.

Scaling

Transfer to number

Transfer the call to a specific number for specialised services or specific departments.

Escalado

Reproducir tonos del teclado telefónico

Plays DTMF tones to automatically navigate IVR systems during transfers.

Telephony

Detección de buzón

Detects when a call reaches voicemail and acts accordingly (leave a message or try again).

Telephony

Customised tools

We create customised tools that connect to your systems to verify data and consult information in real time during the conversation.

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ID Verification

person

"It’s 4521"

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"Verified. Balance: €1,250"

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Payment Inquiry

person

"I already paid last week"

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"Payment of €200 in process"

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Update Information

person

"I moved to Main Street"

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"Address updated"

Knowledge base (RAG)

Discover how the agent accesses your documentation in real time to handle objections.

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Optimise your payment system with our technology

Explore Gateways

Explore Gateways

Do you need to customise our platform or integrate new features?